We are a family-run window and gutter cleaning company local to Cheltenham and have been established since 2004.
We only use traditional methods – that is to say we do not operate a “reach and wash” waterfed pole system. Whilst these systems have their unique place in the market, it is our contention that traditional methods are still the best, as do all of our customers.
Unlike any water-fed pole system, we use very little water, all of which is drawn from a totally sustainable source of recycled rainwater. Our business covers Cheltenham and the surrounding area, offering window cleaning (which includes the window sills, as a matter of course), gutter cleaning and a variety of other services – from a one-off clean to regular work – all at a frequency to suit you.
The nature of the company’s evolution means that we operate predominantly in the domestic market, however, we would be more than willing to secure additional work in the commercial sector.
On May 1st 2011, with a view to ensure peace of mind for all and after a lengthy and thorough application process we were accepted as members of the Gloucestershire County Council Trading Standards “Buy With Confidence” approved trader scheme (buywithconfidence.gov.uk). We are the first window cleaning company in the county to gain acceptance to the aforementioned scheme which involves a Criminal Records Bureau check as matter of course, along with verification of all relevant Public Liability Insurance requirements. We carry at all times copies of Public Liability Insurance, Criminal Records Bureau certificate, “Buy With Confidence” membership certificate, code of practice and leaflets along with photographic identification, all of which are available to view upon request.
On December 16th, 2015 we were also successful in our application to become members of the Which? Trusted Traders scheme operated by the very well known Which? Magazine. This application also involved a thorough vetting procedure very similar to to the aforementioned “Buy With Confidence” scheme and as before we are the first window cleaning company in Gloucestershire to become members. Anyone wishing to know more about Which? Trusted Traders can visit their trustedtraders.which.co.uk.
On November 8th, 2016 we also became members of the Guild of Master Craftsmen and yet again we are the first window cleaning company in the county to gain acceptance after another thorough vetting procedure. Further information is available at their website www.guildmc.com.
On completion of agreed work we accept payments in cash, by cheque, or via internet banking, the latter being our preferred method. Please note we do not accept payment by credit or debit cards. Prompt payment is politely requested, gratefully accepted and always appreciated.
Please feel free to contact us without obligation to discuss your requirements for any of the services we offer. You can be assured we are small enough to care about giving a reliable regular service with a commitment to quality workmanship and a motto “clean and clear without a smear” that we are totally confident with.
In the very unlikely event of a complaint arising
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Traders we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 981 2929. Please also note that a similar arbitration service is also available through the Buy With Confidence scheme/Trading Standards Office, details of which are available on their website.